Shipping policy
Free delivery on orders over $35. With fast, reliable and discreet shipping support, we guarantee safe and confidential delivery no matter where you live.
We start processing your order right after confirmation, and ship it out within 24 business hours. Delivery times may vary by destination. We partner with top global logistics providers to deliver your orders promptly.
The following delivery time as below：
Country |
Shipping Time |
|
United States ( Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) |
8-12 Work Days |
|
United Kingdom, Germany, France, Spain（Except Baleares, Las Palmas, Santa Cruz) |
6-12 Work Days |
|
Australia, Canada, Italy |
12-18 Work Days |
|
Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal |
15-25 Work Days |
| Japan, Korea （If you fill in the correct tax ID number, it only takes 8-10 days to receive it.） | 8-18 Work Days |
| The Middle East（Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.） | 25-50 Work Days |
| South America （Colombia, Guatemala, Brazil, etc.） |
17-30 Work Days |
| Singapore | 6-10 Work Days |
| Mexico |
25-40 Work Days |
*Shipping may be slightly delayed during peak seasons and big sales.
How to Track Your Order
We start processing your order right after confirmation, and ship it out within 24 business hours. Shipping may be delayed during sales events.
Once your package is ready, you’ll get a shipping confirmation email with tracking info and a tracking link. Please allow a few days for tracking details to update online.
You can also check your order status and tracking directly in your member account.
Tax And Duties
All logistics fees are inclusive of taxes, and customers do not need to pay any additional import duties.
However, international shipments may be subject to local import duties or VAT, which are the responsibility of the recipient.
Please note that import taxes may still apply in certain regions:
Taxes and fees charged shall be interpreted by the EU organizations.
However, you must cooperate fully if your package undergoes customs inspection. You shall bear all relevant taxes when returning goods, except for products damaged due to quality issues within the warranty period.
How To Change My Delivered Address?
If you find your shipping address is incorrect, please email our support team service@mlovexy.com right away . We can update your address before your order ships out. No address changes will be possible once your package has been dispatched.
Countries with import restrictions on adult products
The following countries have stricter import policies for adult products and you need to check the website disclaimer notice when you purchase an item. This is because these items may not meet the import standards or regulations of that country, which may result in returns or other problems. Therefore, please check the website's disclaimer notice before you purchase to ensure you understand the condition of the merchandise and to avoid unnecessary risks. Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.
High Risk Countries:India, Turkey, Indonesia, United Arab Emirates, Iraq, South Korea, Japan, Pakistan, Egypt, Saudi Arabia, Morocco, Malaysia, Bangladesh, Kuwait, Algeria, Jordan, Uzbekistan, Thailand, Oman, Qatar, Kazakhstan, Lebanon, Azerbaijan, Nigeria, Tunisia, Palestine, Albania, Libya, Bahrain, Kyrgyzstan, Iran, Tajikistan, Senegal, Maldives, Mali, Mauritania, Sudan, Brunei, Guinea, Somalia, Syria, Afghanistan, Niger.
Is My Package Discreet?
Your privacy is fully protected, so you never need to worry about others knowing what you ordered. All packages are shipped in completely plain unmarked packaging with no visible hints of the contents. Your purchases stay strictly confidential.
