3 Years Warranty
All Mlovexy products enjoy 3-year warranty
In the rare event that your product fails to work due to a defect in workmanship or materials, Mlovexy team will, at its discretion, replace your product with the same or a similar product according to the warranty offered, or issue you a refund.
Valid warranty claims
Warranty claims must be made within the product warranty period. Warranty period commences on the delivery date.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
How To make a warranty claim
Kindly contact service@mlovexy.com to send your full order details, damage description, along with related photos or videos.
Our Customer Service Team will contact you and sent you further instructions. Please do not send any product back to us without contacting us first. If your Warranty claim is valid, we will cover the shipping costs for the replacement item.
Disclaimer
Mlovexy products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.